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Q: When is the down payment due?
A: Down payments are due 10 days after the policy effective date.
Q: How much is the down payment?
A: Down payment amount is based on 25% of the premium plus 100% of any fully earned premium, surplus lines taxes & fees, and any additional fees.
Q: Can we take our commission when remitting payment?
A: Yes, please deduct from total premium due.
Q: Address to send the check payments?
A: Checks can be mailed to CannGen Insurance Services P.O. 388, Roseville, CA 95661 or via overnight to 1860 Sierra Gardens Drive #388, Roseville, CA 95661.
Q: When will the policy be issued?
A: Policies are released once the down payment or premium is paid in full.
Q: Can the insured pay CannGen?
A: Unfortunately for our Package, Products, Excess liability, and Auto lines we can only accept payments from our producers. For our Workers Compensation policies, we do accept payments from the insured but only for our Underwriting Fees.
Q: Can I pay via ACH?
A: For ACH information, please reach out to CannGen Billing (billing@canngenins.com)
Q: Can I file the Surplus Lines taxes?
A: No, reporting the premium to the State is the responsibility of CannGen.
Q: Where do we send our commissions?
A: If the policy is financed, any unearned commissions should be remitted to your finance company.
Q: Do you send out statements?
A: Emails are sent out at the end of each month to the Producers accounting contact. If you do not receive the emails, please contact our Accounting team at Accounting@Canngenins.com.
Q: Can the finance company send the funds directly to the Producer?
A: It is CannGen’s request that funding is sent to CannGen directly.
Q: Can we finance endorsements?
A: In most cases, yes. For further information, please contact your Finance company.
Q: Who to contact about the claim?
A: Please visit the Claims Information part of our website.
Q: How to obtain the binders/invoices?
A: Binders and invoices are sent by our Service team once the process has been completed. Should you have questions, please email our team.
Q: Are return premiums available to take?
A: Please contact our Accounting team. Return premiums are sent out when received from our carrier.
Q: Are the credits available to take?
A: Please contact our Accounting team. Return premiums are sent out when received from our carriers.
Q: When will the policy reinstatement be sent?
A: When payments are received, our Accounting team will request the policy be reinstated and may take a few days to be processed. Should you have additional questions, please email our Service team.
Q: How to request loss runs?
A: Please email Lossruns@canngenins.com.
Q: What Qualifies a Vault?
A: We can accept several types of vaults: custom vaults, shipping containers, DEA cages, and refrigerated units. The floors, ceiling, and floor or the vault must meet our construction criteria, the vault must not contain windows, vault access must be limited by key card or similar or combination lock with at least 1,000,000 possible combinations, and the vault must have cameras and central station fire and burglar alarms. Please reach out to our team for a full list of our vault requirements, or to confirm vault approval.
Q: Do you issue Certificates of Insurance/Certificates of Liability?
A: CannGen does not issue Certificates of Insurance. Certificates can be issued through your Agency Management System. If you do not utilize an Agency Management System, you can use this fillable Acord 25 to help get you started.
